Warranty and Returns

 

Change of MindPlease choose carefully, as we do not offer a refund or exchange if you simply change your mind.

Warranty - All of our products carry a 12 month manufacturers warranty, unless otherwise stated in the product details.

Faults or Damaged Goods – you are entitled to a refund, exchange or replacement (of the items or affected parts) if your goods arrived faulty or damaged.

Describe the issue with the goods in detail and provide clear photos / video of the issue. We recommend taking multiple close up and distance photos /video to avoid any delays processing your claim.

Please notify us in writing and ensure the goods are returned within 14 working days from the date you received it. See below terms and conditions for instructions on how to make a claim.

A refund or replacement cannot be provided if products have been misused, mishandled, damaged during assembly or incorrectly installed. Customers are responsible for following product instructions and advice given by the manufacturers. 

If an items packing is clearly damaged on delivery, please do not accept it from the courier. Accepting an item with damaged packing may result in your claim being denied.

Terms and Conditions – The following terms and conditions must be met for refunds or exchanges to be processed.

Customers are required to notify Darkhorse Creations in writing regarding all returns and must receive written authorisation prior to posting the item back. if the return has not been authorised

Please provide your a copy of the original tax invoice from Darkhorse Creations.

Our Customer Service Department will contact you with authorisation and postage instructions for you to be able to return your goods.

Refunds, Store Credit and exchanges are generally processed within 5-14 working days of us receiving the goods back at our warehouse. You will be notified once the refund has been processed or the exchange dispatched.

Items that have not been authorised in writing by Darkhorse Creations Customer Service Department for return/exchange will not be accepted and freight charges will not be reimbursed.

 

Darkhorse Creations reserves the right to offer either a refund, exchange or replacement (of the item or affect parts) at their disgression.

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