We endeavour to dispatch all orders from our distribution centre within 48 hours (or 2 business days) of receiving full payment. We will then notify you of your parcels tracking information and delivery service. Please note, it can take 48 hours for tracking information to be available on the Freight Carriers Website.
Our parcels are usually sent by Australia Post eparcel, Fastway Couriers and Allied Express.
Once dispatched from our warehouse, parcels delivery times are generally between 3-7 working days, depending on your location.
Please allow up to 14 working days for delivery of large orders, bulky items and peak delivery times such as Christmas and New Year or if you live outside the Metro Area.
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
If there are any address discrepancies with your order the product is returned us, a customer service team member will be in touch. A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt
If no one is present when the order arrives, a notification will be left in the mail box for you to pick up your parcel at your local Post Office (for items delivered by Auspost) or to contact the freight company to arrange re-delivery. . A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time frame for delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Order pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently and at all times.
Freight costs for items being returned are the responsibility of the customer and are not reimbursable by Darkhorse Creations
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to or maybe delivered for an additional fee. Please refer to the list below for more details and contact us directly for a quote.
We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some items. Orders with no shipment service will be cancelled and refunded.
Please kindly contact our customer service for more information if you need the item to be delivered to remote areas to ensure your order can be processed successfully.
|WA||6740||PRINCE REGENT RIVER|
|QLD||4450-4499, 4680, 4700-4805, 9920-9959|
|QLD||4806-4899, 4900-4999, 9960-9999|